About

Hello 👋

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I'm Andrew, a part Kiwi but mostly a third culture kid who’s now living in Spain. I'm a Product Expert and Conversational AI Designer. I'm currently the Senior Product Owner at ID R&D, a voice biometrics specialist researching the latest ML and AI technologies to help creation secure and frictionless authentication experiences.

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My mission:

To create truely humanised and natural communication experiences

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After working as a VUI tester in the early days of Siri, I saw the potential that this technology would have on future human and computer interaction. I was always eager to improve it as much as I could: better recognition, better localization and better conversation design.

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At Caravelo, I had the privilege of crafting chatbot conversations in the travel industry. I helped build, design and train 10 chatbots over a range of channels and languages. I was heavily involved in building automated features, conversational flows and set Caravelo's chatbot style guides and best practices. As well as this, we maintained large AI training data sets and scaled across our 10 chatbots.

On the product side at Caravelo, I was also a conversational AI platform specialist, aiding our product roadmap and supporting marketing.

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At SentiOne, I led a team of conversation designers building chatbots and voicebots over a range of industries. I was focused on developing our multicultural teams' conversation design and project implementation skills.

As a department head, I also helped direct the product development of SentiOne's proprietary conversational AI platform called Automate, a low-code bot builder and NLU.

I also led initiatives building generative AI bot solutions and product features, utilising Large Language Models such as OpenAI, Cohere and SentiOne's development models.

I then led the first implementation of Google's Gemini LLM for ING Bank Spain, as the Chatbot Product Owner. I also consult on conversation design, at Master of Code.

Recently I moved into voice biometrics, continuing to help build natural human experiences in the domain of authentication and security at ID R&D.

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Check out my conversation designs and portfolio

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