About Me

Hello 👋

I'm Andrew, a part Kiwi but mostly a third culture kid who’s now living in Spain. I work as a Conversational AI Designer, currently with ING Spain as the chatbot product owner and a conversation design consultant with Master of Code.

My mission:
To create truely humanised and natural communication experiences

After working as a VUI tester in the early days of Siri, I saw the potential that this technology would have on future human and computer interaction. I was always eager to improve it as much as I could: better recognition, better localization and better conversation design.


At Caravelo, I had the privilege of crafting chatbot conversations in the travel industry. I helped build, design and train 10 chatbots over a range of channels and languages. I was heavily involved in building automated features, conversational flows and set Caravelo's chatbot style guides and best practices. As well as this, we maintained large AI training data sets and scaled across our 10 chatbots.

On the product side at Caravelo, I was also a conversational AI platform specialist, aiding our product roadmap and supporting marketing.

At SentiOne, I led a team of conversation designers building chatbots and voicebots over a range of industries. I was focused on developing our multicultural teams' conversation design and project implementation skills.

As a department head, I also helped direct the product development of SentiOne's proprietary conversational AI platform called Automate, a low-code bot builder and NLU.

I also led initiatives building generative AI bot solutions and product features, utilising Large Language Models such as OpenAI, Cohere and SentiOne's development models.

Currenly I'm a Chatbot Product Owner at ING Bank Spain and a conversation design consultant at Master of Code.

Check out my conversation designs and portfolio

Download my CV/resume below

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Ask The Bruno

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Get in touch with me on LinkedIn

Experience
Chatbot Product Owner
ING Spain
Oct 2023 - Present
Conversation Designer Consultant
Master of Code
Sep 2023 - Present
Head of Conversational AI & Bot Design
SentiOne
Apr 2021 - Oct 2023
Product Specialist - Conversational AI
Jul 2018 - Apr 2021
Chatbot Trainer
Nov 2017 - Jul 2018
Skills
Tools
Photoshop
Final Cut Pro
Confluence
JIRA
Make (Intregromat)
Webflow
Notion
Circle.co
Knowledge
CUX/CUI
NLU
AI Training
Conversation Design
Prototyping
User Testing
Bot Testing
Team Management
Product Planning
Content Strategy
Content Management
Project Management
Analytics
Agile
Other
HTML / CSS
JavaScript
Languages
English (native)
Spanish (intermediate)
Polish (intermediate)
Education
Auckland University of Technology
Bachelor of Communication Studies - Digital Media | 2005
Nelson Marlborough Institute of Technology
Diploma in Aviation Management | 2014
Chatbot Trainer | Nov 2017 - Jul 2018
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