Creating Conversational Flow Charts

One of the most difficult parts of Conversational Design is mapping out the flows.

I'm a big fan of Miro, which I use with the team for most of our maps. For larger, more complex chatbots, mapping out the conversational flows/intents are important in order to visualise possible user paths.

It also helps to highlight any dead ends or possiblities to help your users.

Mapping out a central booking intent - Identifying where/when an agent handover is needed

Mapping Customised Responses

The Workplace project I worked on required custom responses by department/role of the employee.

This was a difficult challenge as with some content there were restrictions as to who is allowed to view it.

In my initial work I mapped out the affected content items and identified how to handle conversational flows depending on the type of user (or employee).

An example of mapping different user types

Recent Projects

Start a conversation
Contact Me
Start a conversation
Contact Me